the new Liberty
In Puerto Rico and USVI to serve you
Here at Liberty, excellent customer experiences is our biggest priority. Our customer satisfaction index has been constantly increasing, recently reaching the highest levels in our company and in the industry. Also with AT&T moving forward, our clients in Puerto Rico and the USVI will receive quality service from a company operated call center, located in Puerto Rico.
At this time, we are completing the transition phase from AT&T to Liberty Puerto Rico and USVI. AT&T is currently in the process of properly classifying the customers that correspond to either AT&T USA or Liberty PR | USVI. This conversion does not affect your service at all. However, some transactions, such as adding lines, changing equipment and making payments, among others, may be temporarily unavailable at select stores and kiosks. Also, your calls to the service center may not reach our call center in Puerto Rico and could be directed to other AT&T call centers around the world. We hope to complete this process as soon as possible and appreciate your patience and understanding.
Who is acquiring AT&T? Liberty Latin America or Liberty Puerto Rico? Why?
Tell us about Liberty Puerto Rico and Liberty Latin America.
Liberty Communications of Puerto Rico, LLC (LCPR) is a subsidiary of Liberty Latin America and has approximately 827,600 RGUs as of June 30, 2020 in 76 municipalities around Puerto Rico. The communication services that Liberty provides on the island include broadband Internet, advanced digital telephony and high definition video for residential and business customers.
Liberty Latin America (LLA) is a leading communications company operating in over 20 countries across Latin America and the Caribbean under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, UTS and Cabletica. The communications and entertainment services that we offer to our residential and business customers in the region include digital video, broadband internet, telephony and mobile services. Our business products and services include enterprise-grade connectivity, data center, hosting and managed solutions, as well as information technology solutions with customers ranging from small and medium enterprises to international companies and governmental agencies. In addition, Liberty Latin America operates a sub-sea and terrestrial fiber optic cable network that connects over 40 markets in the region.